A number of years ago while I was working at Home Depot I was being trained to manage outside deliveries. Each day we would check the order log to see what deliveries were scheduled for the next day, pull all the product, and organize it so when the delivery driver showed up the next day it could be loaded on the truck. One of the most demanding responsibilities was operating the forklift to load the trucks. Since most orders were small and the delivery drivers would make several stops on each run we would have to load the orders in a way that would align them with the delivery schedule ensuring that drivers had access to the correct products at each delivery stop. Sometimes we had to place pallets touching each other end-to-end in order for it all to fit on the length of the truck, and we ALWAYS had to fit them precisely side-to-side so the pallets wouldn't hang over the side of the truck. Jeff worked with me for several weeks teaching me how to load precisely and operate the forklift safely. Many mornings he would stand beside the truck observing my efforts and giving me pointers on how to load more efficiently. I remember well the morning I came into work and Jeff informed me that I was on my own that day. I was a little nervous but Jeff made a statement that really struck home - "I've got your back!" He said it mater-of-factly - "I've got you covered, you can do this, but I'm right around the corner if you need my help." He was sure I could handle it but just wanted me to know that if I got into a bind he was there to bail me out. Later, when I was training other members of the outside delivery team I would use those same words. "I've got your back!" as I encouraged them as they learned.
Friday Blog
I've Got Your Back
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- By: Jon Turk
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